Text copied to clipboard!
Title
Text copied to clipboard!Station Service Agent
Description
Text copied to clipboard!
We are looking for a Station Service Agent to join our team and provide top-quality service to passengers at the train station. This role requires a high level of professionalism, communication skills, and the ability to work in a dynamic environment. As a Station Service Agent, you will be responsible for providing information to passengers, assisting with boarding and disembarking, handling luggage, and ensuring the safety and comfort of all railway service users.
Your daily duties will include greeting and directing passengers, providing information about schedules, delays, and platform changes, and assisting individuals with special needs. You will also collaborate with other staff members to ensure smooth passenger flow and timely train operations. The role requires flexibility in working hours, including weekends, holidays, and shift work.
The ideal candidate has experience in customer service, the ability to solve problems in real-time, and a willingness to work in high-pressure situations. Knowledge of multiple languages is an advantage, as is a basic understanding of safety procedures at train stations. If you are communicative, organized, and enjoy working with people, this is your opportunity to become a key part of a team that contributes daily to the safety and satisfaction of passengers.
Responsibilities
Text copied to clipboard!- Provide information to passengers about schedules and platforms
- Assist with boarding and disembarking
- Handle luggage and lost items
- Maintain order and safety at the station
- Communicate with train staff and other services
- Assist people with disabilities and the elderly
- Resolve passenger complaints and issues
- Monitor train arrivals and departures
- Report incidents and irregularities
- Ensure cleanliness and tidiness of the station area
Requirements
Text copied to clipboard!- High school diploma
- Experience in customer service
- Excellent communication skills
- Willingness to work in shifts
- Basic computer skills
- Knowledge of foreign languages (preferred)
- Ability to work under pressure
- Team spirit and responsibility
- Physical fitness for field work
- Basic knowledge of safety procedures
Potential interview questions
Text copied to clipboard!- Do you have experience in customer service?
- Can you work in shifts, including weekends and holidays?
- How would you handle a dissatisfied passenger?
- Do you speak any foreign languages? Which ones?
- Have you ever worked in the transportation or logistics sector?
- How do you handle stressful situations?
- Do you have experience working with people with special needs?
- What are your strengths in teamwork?
- How would you ensure passenger safety at the station?
- Why do you want to work in this position?
